When your car needs to be serviced for an oil change or tire rotation, you want to choose an auto service company you can trust and who will do the work quickly. Here are key things to look out for when choosing an automotive service company.
Quick service time
When you call to make an appointment to have your car serviced, the company you call should be able to fit you in within a day or 2. Long wait times may mean that an auto service company is overbooked, and the longer they put off your service needs, the less likely they may be to get to your vehicle on the assigned date. If a company is going to take several days to schedule in your vehicle for a routine service, then seek a company elsewhere.
Another thing you should pay attention to when making your appointment is a followup call. An auto service company that makes sure to remind you on the day you are to take your car in is telling you they appreciate and want your business, which is a great sign they will take prompt care of your vehicle and offer you excellent customer service.
Estimate over the phone
Your auto service repair technician should be able to give you a cost estimate over the phone for most basic services, such as balancing your tires, getting your oil changed, or checking your fluids and air filter. While estimates may change based on unforeseen repairs, you should still be able to know what you will be paying before you take your vehicle in. If a company cannot give you a cost of their services over the phone, it can be a red flag that a company is more expensive than their competitors so they don't want to disclose their costs until they've sealed an appointment.
It's OK to call a new auto service company you've never been to and let them know that you are considering their services but have been using another company due to certain benefits, such as same-day appointments or discounted service rates. If a new company wants to grab your attention as a customer, they will be willing to work with you to create new benefits you can enjoy, such as free tire rotation with an oil change or discounted windshield wiper blades.
Choosing an auto service for your vehicle can be made once easier once you know what to expect in a company. A company that can work with your schedule for swift service and who has competitive rates to draw you in as a customer is a company that values your patronage and will be most likely to offer you reliable service for the long run. When you're ready for service, start contacting companies like Scotty's Automotive Center to find the one that's best for you.